Return and Exchange Policy
We offer products of great quality so that our customers feel satisfied after receiving their parcel. However, due to some circumstances we have created an Exchange and Replacement policy which will surely benefit our customers. We offer a 7 day Exchange and Replacement policy which comprises of the following factors:
1. Defected or Damaged Product
2. If you receive the wrong Product
Our customers will also have the option of getting their damaged or defected product exchanged with a different product. In this type of scenario the difference of the cost of products must be dealt by the Seller.
NOTE
If you choose to exchange or replace any product you will be charged Courier charges of RS 200 which will be deducted directly from the amount you have paid. The pictures on the site may slightly differ from the product due to the photography.
Shipping Policy
All the placed orders on this website are subject to acceptance and confirmation by Brandcollection.net.pk. Within 24 working hours, our sales representative will contact you either via email or phone call to confirm your availability, date of delivery and address. Your order is only placed once you’ve received the confirmation phone call.
- We offer Free Delivery nationwide
- Our delivery time is within 5 days
If Product is damaged when received:
- Products are only considered damaged if the physical look differs from the real look.
- If the parcel you receive is empty then it is considered stolen.
In both such cases you may contact us via Email or Phone. After that we all investigate about this issue and ask for picture of the package or any other form of evidence.
For Any further Questions or Queries regarding our Shipping policy you may contact us on:
E-mail: info@brandcollection.net.pk
Phone: 0092-335-7227333
WhatsApp: 0092-335-7227333
